Warranty Policy

WARRANTY CLAIM PROCESS

Step 1

Before any warranty claim is made, we ask that you do the following;

(a) Consider the product instructions to ensure that the product is being correctly used; and

(b) Follow any troubleshooting procedures supplied with the product or from the manufacture's website.

If the problem continues, contact Victorian Speed Pro Distributors on (03) 9794 5177 to determine if the problem can be resolved before the item is returned to our store or email sales@speedpro.com.au with all relevant information.

Step 2

If no solution can be found or provided, the product/s should then be returned for testing at the following address:

Victorian Speed Pro Distributors

11 Airlie Avenue

Dandenong Victoria 3175

The goods must be accompanied by the following:

(a) A copy of the origional purchase invoice or receipt.

(b) A detailed description of all relative information including any emails, images or diagrams of the issue

Please note that all freight, and other costs associated with the return of the product, to our business address will be at your cost.

Should the product sent back for testing be found not to be defective from manufacturing or component defect, all return freight charges will;

1. Be your responsibility; and
2. Will be charged to your account on return of the tested product/s to you; or
3. Will need to be paid, in advance of the product of the product being return to you, if you do not have an account with us.

Should the product/s sent back to us be proven to be faulty, not of acceptable quality or component defect, the product will then be repaired, replaced, exchanged or a refund granted to you.

We may elect to return the product to the manufacturer to determine the nature of the problem. We reserve the right not to offer an exchange, refund or repair where the item faults;

1. Is a result of misuse or neglect; and
2. Failure to use part or product, in accordance with manufactures instructions, including failure to install correctly; and
3. Water damage, or corrosion.

All warranty claims, must be made within 3 months from the date of purchase.

The use of our products for motorsports purposes, in most circumstances, is contrary to the manufacture’s design specifications and not in accordance with the manufactures instructions.

Accordingly, the use of our products in motorsports, will, in most circumstances, void the products warranty.